Frequently Asked Questions

1. I want to place an order. How do I know if it is in stock?

No worries there! If an item is out of stock it will say 'Sold Out'.

2. I'd like to place an order. When will I receive it & what are the delivery charges?

UK Orders (Including Guernsey & Jersey):
Orders placed using our standard delivery service are usually received within 3 - 5 working days and are charged at a flat rate of £2.25, regardless of how many items you order. If you need your order sooner (us girls can be impatient!), we also offer a next working day delivery service on orders placed before 3:00pm which is charged at a flat rate of £5.50. Please note: If our next working day delivery service is selected, orders placed before 3pm on Friday will be delivered on Monday and orders placed after 3pm Friday and throughout the weekend will be despatched on Monday for Tuesday delivery. This excludes UK bank holidays when orders are dispatched on the next working day.

3. I'd like to buy something from Glitzy Secrets for a gift. Do you have gift boxes available?

No need! Every item is individually packaged in a beautiful branded pink and purple gift box as shown below, which makes our jewels perfect to give as gifts (and even better to receive!).

4. I'm worried about the security of using my credit card online. Is your site safe?

Don't worry - it's safe! All your credit details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

5. Which credit cards do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Electron, Solo, Switch, Delta and American Express. All accepted credit card logos are clearly displayed on the home page.

6. I'm interested in placing an order but would like some more information about one of your products. What should I do?

No problem. Just give us a call on 0208 303 7161 or email us at info@glitzysecrets.com and we'll do our best to help.

7. What if I want to return my goods?

If you are unhappy with your order, return the goods to us within 8 working days of delivery. Some items are tagged - Please do not remove the tag until you are sure you want to keep the goods. We are unable to accept the return of items where the tag has been removed. Remember to include your name, address, telephone number and order number so that we can complete the refund as soon as soon possible. Obviously the items should be unused, unworn and arrive back to us in the condition in which they were received.

Please Note: For hygienic reasons, we have a strict no returns policy on all pierced earrings including sets which include pierced earrings.

Returns should be sent to:
Glitzy Secrets Ltd
P.O. Box 178
Bexleyheath
Kent
DA6 8NF
United Kingdom

8. Will you send me any information about your products in future?

Only if you want us to! We have an opt-out tick box on the checkout page so that you can choose whether we send you details of new products and special offers.

9. What about your Privacy Policy? I don't want my personal details passed on.

Don't worry. Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and will not disclose any customer information to third parties. We do not sell, rent or trade your personal information to any third parties for marketing purposes.Please click the link to our terms & conditions below to see our full Privacy Policy.

Please click here to see our full terms & conditions for further information