Information

How To Order

1. To make a purchase, just click the 'Buy' button and the item will be added to your shopping basket.
2. To carry on shopping, click the 'Continue Shopping' button and you will be taken back to the collection in which you were looking. Then if you don't want to make another purchase just click the 'Checkout' button on the top right of the screen.
If you have finished shopping and would like to buy the item, just complete the details on the order form and click the 'Checkout' button. If you think you've made a mistake, click the 'Cancel' button.
3. You will now have been forwarded to our secure browser where you can enter your credit card details with peace of mind. That's it! You will receive an order confirmation email from both GlitzySecrets.Com and our secure payment provider, Protx.

Credit Card Security

Glitzy Secrets Ltd accepts all major credit and debit cards including Visa, Mastercard, Switch and American Express through our payment service provider Protx .
All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Delivery

As our items are usually in stock, we usually process your order within 1 working day. In the event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date or the option to cancel your order.

UK Delivery (Including Guernsey & Jersey)

All UK orders are sent by Royal Mail First Class or Recorded Signed For postal service and are charged at a flat rate of £2.25, regardless of how many items you order. Delivery is usually within 3 - 5 working days. We also offer a next working day delivery service on orders placed before 3:00pm, which is charged at a flat rate of £5.50. Please note: If our next working day delivery service is selected, orders placed before 3pm on Friday will be delivered on Monday and orders placed after 3pm Friday and throughout the weekend will be despatched on Monday for Tuesday delivery. The required postage service can be selected at checkout.

Delivery To The Following Countries Within EU - Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibralter, Greece, Hungary, Iceland, Republic Of Ireland, Italy, Luxenbourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland:

All orders to any of the above countries are charged at a flat rate of £5.95, regardless of how many items are ordered and will require a signature on receipt of the goods. Delivery is usually within 5 - 7 working days. Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange at the time your order is processed. Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK .

Delivery To Australia, Canada, Japan, New Zealand & USA :

All orders to the above countries are charged at a flat rate of £6.50, regardless of how many items are ordered and will require a signature on receipt of the goods. Delivery is usually within 7 - 10 working days. Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed. Orders may be subject to local taxes & import charges in certain countries which must be borne by you. Glitzy Secrets Ltd cannot predict what these charges may be and recommend that you contact your local customs office for information. Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK .

Tax Charges

All prices are inclusive of VAT. Orders made from outside the UK or the European Union, are VAT free.

Returns Policy

Glitzy Secrets.Com maintains an 8 day returns policy. Should you decide that you are not satisfied with your order, we will accept the return of unwanted goods and will refund the full price (excluding postage charges) as long as they are returned to us within 8 working days of delivery. Some items are tagged - Please do not remove the tag until you are sure you want to keep the goods. We are unable to accept the return of goods where the tag has been removed. You are responsible for returning any unwanted goods to us. The item/s must be returned in the condition in which they were received - unworn, unused and in their original packaging. We will not refund any goods that have been worn or arrive back to us in any other condition than in which they were received.
Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.
It is always in the customer's interest to retain proof of postage as they are responsible for the goods until they arrive at the Glitzy Secrets premises.
For hygienic reasons, we have a strict no returns policy on all pierced earrings including sets which include pierced earrings.
All returns should be sent to:
Glitzy Secrets Ltd
P.O. Box 178
BEXLEYHEATH
DA6 8WD
United Kingdom

Your statutory rights are not affected.

Faulty Goods

Our products are thoroughly checked by our manufacturer and by us to ensure customer satisfaction. In the unlikely event that your goods are faulty, you should contact us at returns@glitzysecrets.com. We will issue you with a returns number and confirm which Royal Mail postal service the goods should be returned by. Faulty goods should be returned within 8 working days of delivery. Please remember to include your name, address, telephone number, order number, a brief explanation of the fault and whether you require a replacement or refund. If a replacement is unavailable we will automatically issue a refund for the total costs of the goods including agreed postage costs.

This does not affect your statutory rights.

Damaged Goods

In the unlikely event that your product has been damaged in transit, please contact us immediately at returns@glitzysecrets.com and return the goods to us within 8 working days of delivery. Please remember to include your name, address, telephone number and order number. We will replace any damaged goods free of charge.
Please return the item/s to:
Glitzy Secrets Ltd
P.O. Box 178
BEXLEYHEATH
DA6 8WD
United Kingdom

Lost Goods

Please contact us if you have not received your goods within 7 days of placing your order at info@glitzysecrets.com. We will take up the matter with Royal Mail to rectify the situation.

Our Responsibility

Glitzy Secrets Ltd cannot be held responsible for any disruptions to our services that are beyond our control. Whilst we will do everything in our power to correct any disruption to our service, we do not make any promise that our website or service is entirely error free. We believe that our photographs and description show and describe our products as accurately as possible, however colours of products supplied may differ slightly from appearances online or in any brochure. Dimensions and weights shown are approximate and may vary. Glitzy Secrets Ltd cannot be held responsible for marginal differences in the products supplied.

Company Information

GLITZY SECRETS LIMITED
TRADING AS GLITZYSECRETS.COM
Registered Office: Wisteria House, Green Lane, Burnham On Crouch, Essex CMo 8PU
Registered In England No 4586593 VAT No 815 3741 36


Security Check

We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary.

Copyright & Trademarks

All content of Glitzy Secrets.Com including website design, pictures, written and all other materials are owned, controlled or licensed by Glitzy Secrets Ltd. They are protected by copyright and other intellectual property rights and cannot be used without the permission of Glitzy Secrets Ltd. Some images are under license from Meiklejohn Ltd.

Privacy Policy

Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and do not disclose any customer information to third parties other than for delivery purposes. We do not sell, rent or trade your personal information to third parties for marketing purposes.
When you place an order we collect your contact details (name, email address and telephone number) so that we can contact you if there is a problem with your order. We may also monitor usage of our website and customer traffic patterns as this helps us to continually improve our service. Occasionally we may email you with details of special offers and new products. If you do not wish to receive this information, please tick the opt-out box on the order summary page.
Cookies are small pieces of information that are stored on your computers hard drive by your browser. Like most websites, we use cookies to keep track of the content of your shopping cart, to store delivery addresses if the address book is used, to store your details if you select the 'Remember Me' Option and to monitor traffic flow to our website. Our cookies do not track any personally identifying information. Most browsers allow the cookie function to be switched off. This can be done by looking in the help menu on your browser.

Contacting Us

If you need to reach us, please email us using the link on the ‘Contact Us' page, alternatively, you can call us on 0208 303 7161 (International +44 208 303 7161) or fax us on +44 (0) 208 303 7061 or write to us at Glitzy Secrets Ltd, P.O. Box 178, Bexleyheath, DA6 8WD, United Kingdom.