Returns Policy

We offer a simple 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable items* providing they are returned in original condition and packaging with security tag intact.

*Please Note: Pierced earrings and jewellery sets containing pierced earrings are strictly non-returnable due to Health & Hygiene Regulations.

If an item is unsuitable, please follow the process outlined below:

• Complete the returns slip on the reverse of the delivery note enclosed with your order.
• Place the completed Returns Slip in the package along with the item/s* you wish to return. *Please note: pierced earrings and jewellery sets containing pierced earrings are strictly non-returnable. 
• Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:
  
  Glitzy Secrets Ltd
  P.O. Box 178
  Bexleyheath
  DA6 8WD
  
• We strongly recommend goods are returned by the following Royal Mail services:
  Under £30: Recorded Signed For
  Over £30: Special Delivery (extra insurance is available depending on the value of your order)
  
  Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services wil insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.
  
• Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact.

Glitzy Secrets 14 Day Returns Policy is an addition to your statutory rights. If you would prefer to cancel your order in accordance to Distance Selling Regulations and the 7 working day 'Cooling Off Period', please see our Terms.