Returns Policy
A simple returns policy... because busy girls deserve to shop with confidence!
We offer a simple 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable items* providing they are returned in original condition and packaging with security tag intact.
*Please Note: Pierced earrings and jewellery sets containing pierced earrings are strictly non-returnable due to Health & Hygiene Regulations.
If an item is unsuitable, please follow the process outlined below:
- Complete the returns slip on the reverse of the delivery note enclosed with your order.
- Place the completed Returns Slip in the package along with the item/s* you wish to return. *Please note: pierced earrings and jewellery sets containing pierced earrings are strictly non-returnable.
- Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:
Glitzy Secrets Ltd
Office 4, The Old Stable Yard
Swanley Village
Kent
BR8 7PA - We strongly recommend goods are returned by the following Royal Mail services:
Under £30: Recorded Signed For
Over £30: Special Delivery (extra insurance is available depending on the value of your order)
Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services wil insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/. - Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact.
Glitzy Secrets 14 Day Returns Policy is an addition to your statutory rights and Distance Selling Regulations. Please see our Terms for more information.
