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In addition to your statutory rights, we offer a simple 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable items* providing they are returned in original condition and packaging with security tag intact. *Please Note: Pierced earrings are non-returnable due to Health & Hygiene Regulations. 

If an item is unsuitable, please follow the process outlined below:

  • Complete the returns slip on the reverse of the delivery note enclosed with your order.
  • Place the completed Returns Slip in the package along with the item/s* you wish to return. 
  • Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:
    Glitzy Secrets Ltd
    Office 4, The Old Stable Yard
    Swanley Village
    Kent
    BR8 7PA
  • We strongly recommend goods are returned by the following Royal Mail services:
    Under 30: Recorded Signed For
    Over 30: Special Delivery (extra insurance is available depending on the value of your order)
    Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com/.
  • Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact.

Glitzy Secrets 14 Day Returns Policy is an addition to your statutory rights and Distance Selling Regulations. Please see our Terms for more information.

Customer Service Enquiries: 0208 303 7161