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GlitzySecrets.Com is an online boutique dedicated to bringing its customers up-to-the-minute high fashion jewellery and hair accessories. We use only the finest Austrian and Czech crystals and comply with the EU Nickel Directive. We believe our customers will be delighted with the truly exceptional quality of our products. Our customers are very important to us and our aim is to provide an excellent service. We welcome all thoughts and comments which can be sent to:

Glitzysecrets.com
Studio 4, The Old Stable Yard, Wood Street, Swanley Village, Kent, BR8 7PA, United Kingdom
Phone: +44 208 303 7161
Fax: +44 208 303 7061
Email: info@glitzysecrets.com
VAT Registration No 815 3741 36
Registered In England No 4586593

Credit Card Security

Glitzy Secrets Ltd accepts all major credit and debit cards including Visa, Mastercard, Switch and American Express through our payment service provider SagePay (formerly Protx). All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Postage and Delivery

As all items are held in stock, you can rest assured that you will not have to wait weeks for delivery. In the rare event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date or the option to cancel your order.

UK Delivery (Including Guernsey & Jersey)

Standard Delivery:
Under 75.00:
3.95 - Delivery within 5 working days
75.00 - 125.00: 5.95 - Delivery within 5 working days
Over 125.00): 7.95 - Delivery within 5 working days
Next Working Day Delivery (orders placed before 1pm Mon - Fri)*:
Under 75.00: 6.95 - Delivery before 1pm next working day
75.00 - 125.00: 7.95 - Delivery before 1pm next working day
Over 125.00: 8.95 - before 1pm next working day
Garters of Charm: 2.50 - Delivery within 7 - 10 working days

Most UK orders are Recorded Signed For or Special Delivery postal service and are likely to require a signature upon receipt.

*Please note: If our next working day delivery service is selected, orders placed before 1pm on Friday will be delivered on Monday and orders placed after 1pm Friday and throughout the weekend will be despatched on Monday for Tuesday delivery. Bank holidays are not classed as working days.

EU Delivery

We deliver to the following countries within the EU:Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibralter, Greece, Hungary, Iceland, Republic Of Ireland, Italy, Luxenbourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

Standard EU Delivery: 9.95 - Delivery estimated within 5 - 7 working days
Garters of Charm: 6.95 - Delivery within 10 - 14 working days

Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange at the time your order is processed.

Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK .

Worldwide Delivery

We deliver to the following countries outside the EU and UK: Australia, Brazil, Canada, Japan, New Zealand & USA.

Standard Worldwide Delivery: 10.95 - Delivery estimated within 7 - 10 working days
Garters of Charm: 7.95 - Delivery within 10 - 14 working days

Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange at the time your order is processed.

Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK .

Tax Charges

All prices are inclusive of VAT. Orders made from outside the UK or the European Union, are VAT free.

14 Day Goodwill Returns Policy

In addition to your statutory rights, we offer a simple 14 day goodwill returns policy. We will accept and issue a refund for the cost of any unsuitable items* providing they are returned in original condition and packaging with security tag intact. *Please Note: Pierced earrings are non-returnable due to Health & Hygiene Regulations. This does not affect your statutory rights.

If an item is unsuitable, please follow the process outlined below:

  • Complete the returns slip on the reverse of the delivery note enclosed with your order.
  • Place the completed Returns Slip in the package along with the item/s* you wish to return.
  • Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:
    Glitzy Secrets Ltd
    Studio 4, The Old Stable Yard
    Wood Street
    Swanley Village
    Kent
    BR8 7PA
    United Kingdom

We strongly recommend goods are returned by the following Royal Mail services:

Under 30: Recorded Signed For
Over 30: Special Delivery (extra insurance is available depending on the value of your order)

Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com.

A full refund for the price paid for the goods (excl. original P&P) will be issued to the original card holder within 7 working days of receipt. You will receive a confirmation email to advise you that your refund has been issued.

Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact. Credit notes should be redeemed within 1 year.

Our 14 Day Goodwill Returns Policy is in addition to your statutory rights and Distance Selling Regulations (see Cancelling Your Order).

Refunds

Your card will be refunded within 7 days of us receiving your return and you will receive a confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.

Please note: Please allow 14 days before contacting us regarding your refund.

Faulty Goods

As every item is thoroughly inspected by our manufacturer and again by our Quality Control Team prior to despatch, this instance is very rare. We take any item reported as faulty very seriously and the item may undergo a formal manufacturer investigation to determine the cause of the fault as Glitzy Secrets prides itself on quality. If you have received a faulty item, please follow the process below. We will issue a full refund (incl. postage costs), exchange (if available) or credit note once the item has been deemed as faulty by Glitzy Secrets. In the event that you are also returning non-faulty items, the cost for the return of the faulty item only will be reimbursed.
 
Step 1: Email returns@glitzysecrets.com to inform us of the fault. Please include your original order reference, your name and billing address as well as an explanation of the fault discovered. We will send a Return Acknowledgement email with your Returns Authorisation Number and the postage method you should use to return the faulty goods.

Step 2: On receipt of your Returns Authorisation Number (RAN), write your Returns Number on the returns slip on the reverse of the delivery note enclosed with your order. If you do not have your delivery note, either print our email or enclose your RAN and name, billing address and telephone number.

Step 3:
Place the completed Returns Slip in the package along with the item/s* you wish to return.

Step 4: Return your goods within 7 days of receipt of your RAN by the postal method stated in your Return Acknowledgement email to:

Glitzy Secrets Ltd
Studio 4, The Old Stable Yard
Wood Street
Swanley Village
Kent
BR8 7PA
United Kingdom

Your statutory rights are not affected.

Damaged Goods

In the unlikely event that your product has been damaged in transit, please contact us immediately at returns@glitzysecrets.com and return the goods to us within 14 days of delivery. Please remember to include your name, address, telephone number and order number. We will replace any damaged goods free of charge or issue a full refund (incl. postage costs).

Please return the item/s to:
Glitzy Secrets Ltd
Studio 4, The Old Stable Yard
Wood Street
Swanley Village
Kent
BR8 7PA
United Kingdom

Lost Goods

Please contact us if you have not received your goods within 7 days of placing your order at info@glitzysecrets.com. We will take up the matter with Royal Mail to rectify the situation.

*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibiity for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Cancelling Your Order

If you are a consumer contracting with us online or by telephone and would like to cancel the contract for your order, you can do so at any time up to 7 working days after the day of receipt of goods. You must inform us of your request to cancel your contract in writing. Your written cancellation request can be sent to Glitzy Secrets Ltd, Studio 4, The Old Stable Yard, Wood Street, Swanley Village, Kent, BR8 7PA, United Kingdom or emailed to info@glitzysecrets.com.

If your order has already been dispatched, you will be responsible for returning the goods to us promptly from your notification at your cost. If you fail to return the goods to us, we reserve the right to arrange for the goods to be collected by courier at your cost. If you have paid a standard delivery charge, this will be refunded if you are cancelling the contract for your complete order only. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched.

The regulations do not apply to some items and full details of your rights under the Distance Selling Regulations are available from Consumer Direct, your local Citizen's Advice Bureau or Trading Standards.


Your Responsibility

Delivery will be made to the address supplied by you at the time of ordering. Therefore, it is your responsibility to ensure you provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Your order details will be displayed on screen prior to completing your order to allow you to check the details you are providing us. In addition, you will also receive a confirmation email following placement of your order to further allow you to check the details you have provided. It is your responsibility to notify us of any error you have made by emailing us with the correct details and your order number prior to dispatch of your order. We are unable to adjust your delivery address once your order has been dispatched.

In the event your order has not arrived due to providing an incorrect delivery address, Royal Mail will usually return the order to sender. In this case, we will issue a refund once we receive your returned order (excl. P&P charges) and you will receive a Refund Confirmation email to inform you that your card or PayPal account has been credited. If your order is still required, you will need to place a separate order and ensure the correct details are supplied.

 

Property

In the event that goods are returned to us which are not the property of Glitzy Secrets Ltd, we will contact the owner via email, letter or telephone. Goods which are not the property of Glitzy Secrets Ltd will be stored for 4 months and the owner must arrange to collect their goods within this time at their own expense.


Customer Ratings & Reviews

Our customer reviews are intended to provide useful and informative product feedback from customers who have purchased from Glitzy Secrets. By submitting a review, you must ensure your content meets our guidelines:

Your review should include informative details of your opinion of the product purchased only and should not intend to influence the opinions of others. You should not include any content that is inaccurate, false or misleading. Under no circumstances should you infringe the copyright, patent or trademark of any 3rd party or use any language that could be deemed offensive to Glitzy Secrets' customers. Your review should not reference other individuals, websites, companies, email address or telephone numbers.

All reviews are usually published within 14 days however Glitzy Secrets reserves the right to delete or refuse to publish any review which breaches our Terms.


Our Responsibility

Glitzy Secrets Ltd cannot be held responsible for any disruptions to our services that are beyond our control. Whilst we will do everything in our power to correct any disruption to our service, we do not make any promise that our website or service is entirely error free. We believe that our photographs and description show and describe our products as accurately as possible, however colours of products supplied may differ slightly from appearances online or in any brochure. Dimensions and weights shown are approximate and may vary. Glitzy Secrets Ltd cannot be held responsible for marginal differences in the products supplied.

Company Information

GLITZY SECRETS LIMITED
TRADING AS GLITZYSECRETS.COM
Registered Office: Wisteria House, Green Lane, Burnham On Crouch, Essex CM0 8PU
Registered In England No: 4586593
VAT No: GB815374136

Security Checks

We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary.

Copyright and Trademarks

All content of Glitzy Secrets.Com including website design, pictures, written and all other materials are owned, controlled or licensed by Glitzy Secrets Ltd. They are protected by copyright and other intellectual property rights and cannot be used without the permission of Glitzy Secrets Ltd. Some images are under license from Rex Features Ltd and associated licensors.

Endorsement

Celebrities featured have not recommended or endorsed any product on GlitzySecrets.com.

Privacy Policy

We value our customers privacy. Please click here to see our: Privacy Policy

Complaints

Glitzy Secrets values every customer and guarantees to respond to any complaint within 5 working days. Please see below for details on how to contact us.

Contact Us

If you need to reach us, please contact us in one of the following ways:

Email: info@glitzysecrets.com
Telephone: 0208 303 7161 (International +44 208 303 7161)
Fax us on +44 (0) 208 303 7061
Mail: Glitzy Secrets Ltd, Studio 4, The Old Stable Yard, Wood Street, Swanley Village, Kent, BR8 7PA, United Kingdom.

Customer Service Enquiries: 0208 303 7161