Shipping & Delivery

*** IMPORTANT ***

As of today (23/03/20), we have decided to temporarily close Glitzy Secrets. While you are still able to order to reserve stock if you wish, we will not be dispatching orders placed after 1pm on Monday, 23th March 2020 until further notice. 

As a small family owned business, this has been an extremely tough decision as we hate to disappoint customers and the situation will be reviewed constantly in the hope to return to business as usual as soon as possible. 

The reasons for making this decisions are:

  • While some staff have been able to work from home, our dispatch team have to come into our warehouse. While we have the most extreme measures in place to limit contact, the fact is: everyone is safer at home right now. The safety of our team is and, will always be, our main priority.

  • Our products are a luxury rather than a necessity. Therefore, we would rather play a small role in allowing delivery companies, who are struggling with self-isolating and an increase in online shopping for necessities, to focus on delivering urgent products and reduce additional contact through daily collections. Every little helps!

  • Delivery service guarantees such as Special Delivery are no longer in place in the UK and International delivery services are likely to be delayed so we cannot offer many services to our customers.
  • We absolute hate to disappoint any customer. However, with the situation worsening globally, weddings and occasions are being postponed so we feel the impact on our customers will be minimal at this current time.

  • Our Customer Care Team will still respond to any queries and provide any help or style advice via email. Returns received during this period will be issued in accordance with our policy as usual.
  • We pledge to make our social media a place of prettiness so we all have the escapism we need throughout the next few weeks or months! Please follow us on Instagram and Facebook

Please stay home and keep safe and well – we will get through this together! 

 

Our delivery options are simple and we are committed to ensuring your order is dispatched and delivered to you as quickly as possible.

 

Standard UK Delivery: £2.95

Delivered within 5 working days

 

Express UK Next Working Day Delivery: £5.95

Order before 1pm Mon – Fri to receive your order the next working day*

 

EU International Delivery: £7.95

Delivered within approx. 5 – 7 working days

 

Rest of World International Delivery: £9.95

Delivered within approx. 7 – 10 working days

 

 

Terms:

  • Orders are usually received within or before the estimated times however pleased be aware that delivery times shown are approximate in accordance to estimated times provided by Royal Mail and selected couriers.
  • *Orders placed before 1pm on Friday by Next Working Day Delivery will be delivered on the following Monday. Orders placed after 1pm on Friday will be delivered on the following Tuesday. Express Next Working Day Delivery does not guarantee delivery on Bank Holidays.
  • All orders are dispatched via a tracked service and, in most cases, a signature will be required on receipt of your order.
  • International Orders – Transactions are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed. Orders may be subject to local taxes & import charges in certain countries which must be borne by you. Glitzy Secrets Ltd cannot predict what these charges may be and recommend that you contact your local customs office for information.