Glitzy Secrets is an online boutique dedicated to bringing its customers up-to-the-minute high fashion jewellery and hair accessories. We use only the finest Swarovski, Austrian and Czech crystals and comply with the EU Nickel Directive. We believe our customers will be delighted with the truly exceptional quality of our products. Our customers are very important to us and our aim is to provide an excellent service. We welcome all thoughts and comments which can be sent to:
Glitzy Secrets Ltd
PO Box 420, Bexleyheath, DA7 9PL, United Kingdom
Phone: +44 208 303 7161
Fax: +44 208 303 7061
VAT Registration No 815 3741 36
Registered In England No 4586593
CREDIT CARD SECURITY
Glitzy Secrets Ltd accepts all major credit and debit cards including Visa, Mastercard, Switch and American Express through our payment service providers Shopify and PayPal. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
POSTAGE AND DELIVERY
As all items are held in stock, you can rest assured that you will not have to wait weeks for delivery. In the rare event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date or the option to cancel your order.
UK DELIVERY (INCLUDING GUERNSEY & JERSEY)
£3.95 – Delivery within 5 working days
Next Working Day Delivery (orders placed before 1pm Mon – Fri)*:
£6.95 – Delivery before 1pm next working day
Saturday Guaranteed Delivery (1pm Fri):
£9.95 – Delivery before 1pm on Saturday
UK orders are sent by Royal Mail’s Tracked service or Special Delivery postal service and are likely to require a signature upon receipt.
*Please note: If our next working day delivery service is selected, orders placed before 1pm on Friday will be delivered on Monday and orders placed after 1pm Friday and throughout the weekend will be despatched on Monday for Tuesday delivery. Bank holidays are not classed as working days.
EU* & EUROPE DELIVERY
*Important Post-Brexit Information for EU Customers:
EU customers are now required to pay VAT on their order to the courier rather than us.
- Prior to Brexit, your order total included 20% VAT
- Since Brexit, you will no longer be charged any VAT on your order at checkout
- Instead, the courier will contact you prior to delivery to inform you of the total amount of VAT to pay on your order
- You will then be responsible for paying VAT (according to your country’s rate and threshold) along with any Import Duty (on goods over 150 EUR) and any admin charges to the courier to your country to enable customs to release the parcel
- If you refuse to pay these charges to customs, please note that we cannot take responsibility for your order or issue a refund until your order reaches our office. Once received, your order will be refunded (excl. delivery charges).
Standard European Delivery: £8.95 – Delivery estimated within 5 – 7 working days
Transactions are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed. Orders may be subject to local taxes & import charges in certain countries which must be borne by you. Glitzy Secrets Ltd cannot predict what these charges may be and recommend that you contact your local customs office for information.
We deliver to the following countries outside the EU and UK: Australia, Brazil, Canada, Japan, New Zealand & USA.
Standard Worldwide Delivery: £9.95 – Delivery estimated within 7 – 10 working days
International Orders – Transactions are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed. Orders may be subject to local taxes & import charges in certain countries which must be borne by you. Glitzy Secrets Ltd cannot predict what these charges may be and recommend that you contact your local customs office for information.
All prices on UK purchases are inclusive of VAT. Orders made from outside the UK are VAT free.
14 DAY GOODWILL RETURNS POLICY
We offer a 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable item/s providing they are returned in original condition and packaging with security tag and/or security hygiene seals intact.
If an item is unsuitable, please follow the process outlined below:
- Complete the returns slip on the reverse of the delivery note enclosed with your order.
- Place the completed Returns Slip in the package along with the item/s you wish to return.
- Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:
Glitzy Secrets Ltd
PO Box 420
- If you would like to notify us of your wish to return your order, please email email@example.com or complete our Contact Form with your order number within 14 days and advise that you are returning your order within 14 days.
We strongly recommend goods are returned by the following Royal Mail services:
Under £30: Recorded Signed For
Over £30: Special Delivery (extra insurance is available depending on the value of your order)
You will be responsible for returning the unsuitable goods to us at your cost. If you have paid a UK standard delivery charge, this will be refunded if you are cancelling the contract for your complete order. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched. This does not apply to items found to be faulty as outlined under Faulty Goods.
Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via https://www.royalmail.com/track-your-item
A full refund for the price paid for the goods will be issued to the original card holder within 7 working days of receipt. You will receive a confirmation email to advise you that your refund has been issued. Please note that where Next Working Day Delivery has been selected, postage charges will not be reimbursed.
Any item returned outside of our 14 day return policy, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact. Credit notes should be redeemed within 1 year.
Your card will be refunded within 7 days of us receiving your return and you will receive a confirmation to let you know. Depending upon the banks and your card issuer, it can take several further days for the refund to appear in your account.
Please note: Please allow 14 days before contacting us regarding your refund.
As every item is thoroughly inspected by our manufacturer and again by our Quality Control Team prior to despatch, this instance is very rare. We take any item reported as faulty very seriously and the item may undergo a formal manufacturer investigation to determine the cause of the fault as Glitzy Secrets prides itself on quality. If you have received a faulty item, please follow the process below. We will issue a full refund (incl. postage costs), exchange (if available) or credit note once the item has been deemed as faulty by Glitzy Secrets. In the event that you are also returning non-faulty items, the cost for the return of the faulty item only will be reimbursed.
Step 1: Email firstname.lastname@example.org to inform us of the fault within 30 days of receipt. Please include your original order reference, your name and billing address as well as an explanation of the fault discovered. We will send a Return Acknowledgement email with your Returns Authorisation Number and the postage method you should use to return the faulty goods.
Step 2: On receipt of your Returns Authorisation Number (RAN), write your Returns Number on the returns slip on the reverse of the delivery note enclosed with your order. If you do not have your delivery note, either print our email or enclose your RAN and name, billing address and telephone number.
Step 3: Place the completed Returns Slip in the package along with the item/s* you wish to return.
Step 4: Return your goods within 7 days of receipt of your RAN by the postal method stated in your Return Acknowledgement email to:
Glitzy Secrets Ltd
PO Box 420
Your statutory rights are not affected.
In the event that your item becomes faulty after 30 days of receipt but within a reasonable time frame, please contact us regarding a repair.
In the unlikely event that your product has been damaged in transit, please contact us immediately at email@example.com and return the goods to us within 14 days of delivery. Please remember to include your name, address, telephone number and order number. We will replace any damaged goods free of charge or issue a full refund (incl. postage costs).
Please return the item/s to:
Glitzy Secrets Ltd
PO Box 420
Please contact us if you have not received your goods within 7 days of placing your order at firstname.lastname@example.org. We will take up the matter with Royal Mail to rectify the situation.
*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibiity for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.
Delivery will be made to the address supplied by you at the time of ordering. Therefore, it is your responsibility to ensure you provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.
Your order details will be displayed on screen prior to completing your order to allow you to check the details you are providing us. In addition, you will also receive a confirmation email following placement of your order to further allow you to check the details you have provided. It is your responsibility to notify us of any error you have made by emailing us with the correct details and your order number prior to dispatch of your order. We are unable to adjust your delivery address once your order has been dispatched.
In the event your order has not arrived due to providing an incorrect delivery address, Royal Mail will usually return the order to sender. In this case, we will issue a refund once we receive your returned order (excl. P&P charges) and you will receive a Refund Confirmation email to inform you that your card or PayPal account has been credited. If your order is still required, you will need to place a separate order and ensure the correct details are supplied.
In the event that goods are returned to us which are not the property of Glitzy Secrets Ltd, we will contact the owner via email, letter or telephone. Goods which are not the property of Glitzy Secrets Ltd will be stored for 4 months and the owner must arrange to collect their goods within this time at their own expense.
CUSTOMER RATINGS & REVIEWS
Our customer reviews are intended to provide useful and informative product feedback from customers who have purchased from Glitzy Secrets. By submitting a review, you must ensure your content meets our guidelines:
Your review should include informative details of your opinion of the product purchased only and should not intend to influence the opinions of others. You should not include any content that is inaccurate, false or misleading. Under no circumstances should you infringe the copyright, patent or trademark of any 3rd party or use any language that could be deemed offensive to Glitzy Secrets’ customers. Your review should not reference other individuals, websites, companies, email address or telephone numbers.
All reviews are usually published within 14 days however Glitzy Secrets reserves the right to delete or refuse to publish any review which breaches our Terms.
Glitzy Secrets Ltd cannot be held responsible for any disruptions to our services that are beyond our control. Whilst we will do everything in our power to correct any disruption to our service, we do not make any promise that our website or service is entirely error free. We believe that our photographs and description show and describe our products as accurately as possible, however colours of products supplied may differ slightly from appearances online or in any brochure. Dimensions and weights shown are approximate and may vary. Glitzy Secrets Ltd cannot be held responsible for marginal differences in the products supplied. At times, choice order quantities may be limited to a maximum of 5 hair accessories or 3 choices per jewellery category per order and you will be notified by email if your order exceeds our limit.
GLITZY SECRETS LIMITED
TRADING AS GLITZYSECRETS.COM
Registered Office: Wisteria House, Green Lane, Burnham On Crouch, Essex CM0 8PU
Registered In England No: 4586593
VAT No: GB815374136
We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary.
COPYRIGHT AND TRADEMARKS
All content of Glitzy Secrets.Com including website design, pictures, written and all other materials are owned, controlled or licensed by Glitzy Secrets Ltd. They are protected by copyright and other intellectual property rights and cannot be used without the permission of Glitzy Secrets Ltd. Some images are under license from Rex Features Ltd and associated licensors.
COMPETITIONS & GIVEAWAYS
From time to time, Glitzy Secrets may run competitions, giveaways or draws.
Unless otherwise stated:
- entrants must be must reside in the UK or Ireland
- only one entry per person
- if the terms require a photo or comment as the means of participating, by providing such content you give Glitzy Secrets Ltd permission to use the content in any promotional material
- the winner will be chosen by Glitzy Secrets Ltd
- the winner will be announced and contacted within 1 week of the end date of the giveaway to request details to delivery the prize
- in the event that Glitzy Secrets Ltd does not receive the requested details after 14 days or is unable to contact the winner via the contact details provided, Glitzy Secrets Ltd reserves the right to select an alternative winner
- promotions are not open to employees of Glitzy Secrets Ltd or their families or any associated agent or company involved in the promotion
- the prize may not be exchanged for an alternative item or gift vouchers
- if the prize is a gift voucher, they may not be exchanged for cash and must been redeemed within 1 year
Celebrities featured have not recommended or endorsed any product on GlitzySecrets.com.
Glitzy Secrets values every customer and guarantees to respond to any complaint within 5 working days. Please see below for details on how to contact us.
If you need to reach us, please contact us in one of the following ways:
Telephone: 0208 303 7161 (International +44 208 303 7161)
Fax us on +44 (0) 208 303 7061
Mail: Glitzy Secrets Ltd, PO Box 420, BEXLEYHEATH, DA7 9PL, United Kingdom.