A simple hassle-free policy to make shopping at Glitzy Secrets as easy as possible.
We offer a 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable item/s providing they are returned in original condition and packaging with security tag and/or security hygiene seals intact.
If an item is unsuitable, please follow the process outlined below:
Glitzy Secrets Ltd
Studio 4, The Old Stable Yard
Or, if you would like to notify us of your wish to return your order, please email firstname.lastname@example.org or complete our CONTACT FORM with your order number within 14 days of receipt and advise that you are returning your order within 14 days.
We strongly recommend goods are returned by the following Royal Mail services:
Under £30: Recorded Signed For
Over £30: Special Delivery (extra insurance is available depending on the value of your order)
You will be responsible for returning the unsuitable goods to us within 14 days of receipt at your cost. If you have paid a UK standard delivery charge, this will be refunded if you are cancelling the contract for your complete order. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched. This does not apply to items found to be faulty as outlined under Faulty Goods.
Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via ROYAL MAIL’S WEBSITE.
A full refund for the price paid for the goods will be issued to the original card holder within 2 working days of receipt. You will receive a confirmation email to advise you that your refund has been issued. Please note that where Express Named Working Day Delivery has been selected, postage charges will not be reimbursed.
Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact. Credit notes should be redeemed within 1 year.
Please see our full TERMS for more information.